FAQ & SHIPPING/RETURNS
WHAT PAYMENT METHODS DO YOU ACCEPT?
ZODIACAA accepts most major credit cards including Visa, MasterCard American Express, Discover, and PayPal.
DO YOU OFFER GIFT PACKAGING?
All items are packaged in a signature black and gold ZODIACAA box and pouch.
DO YOU SHIP INTERNATIONALLY?
Yes we do ship internationally. International orders are shipped using priority mail which can take 10-13 days via USPS. (Excludes processing time to make your ring) Priority mail cannot be tracked the only information that can be given is customs information and when it has been delivered. If you would prefer tracking and want your package quicker 5-7 days please select “Express mail” during checkout it is an additional charge than priority mail.
Your order may be required to pay customs and import duties upon arrival of the goods into your country. Zodiacaa is not responsible for any taxes duties the custom office may charge you, and payment is necessary to release your order from customs.
Please check your local customs office for more information as customs policies and import duties vary from country to country.
For more questions about international shipping please contact us.
CAN I MODIFY OR CANCEL MY ORDER?
Because orders are processed as quickly as possible to begin production. We cannot guarantee any changes to your order once it has been submitted. If you need to change your order please email us within 24 hours and we will make every attempt to honor your request but please be sure of your choice at the time of purchase to avoid issues. Once purchased we begin to make your ring so we are unable to accept cancellation due to the factory on demand production cost.
HOW WILL I KNOW MY ORDER HAS SHIPPED?
You will receive a shipping confirmation email once your order is ready to ship. Once you have received this email please allow 24-48 hours for your tracking number to update it can be sooner. Please keep in mind delivery dates may change due to inclement weather conditions or holidays.
EXCHANGES AND RETURNS
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for exchange only. All orders are scanned for accuracy and photographed before leaving our store to ensure a defective item won't be mailed.
There are no returns rings as every ring is made by the order. If there is an issue with size please email email@example.com with the subject "sizing" and order number and we can arrange to re size your ring. Shipping cost will be the customers responsibility so please be sure to select the right size when making your order to avoid additional cost.
Please be sure to know your ring size before ordering a ring. The rings are true to its size. If you request size 7 for example it will be exactly a 7. We have control over the correctness of the size because it is made to order. Please refer to our size chart.
TROUBLE CHECKING OUT USING PAYPAL; CAN YOU HELP?
We gladly accept PayPal as a form of payment. PayPal assures additional safety for your card and bank details, enabling you to pay online without entering your sensitive financial information every time you shop. PayPal takes the payment from your card, PayPal Balance or PayPal Credit directly. Your payment details will not be shared with ZODIACAA. If you are experiencing trouble checking out using PayPal as your payment method, please reach out to PayPal directly at 1‑888‑221‑1161 for assistance.
If you would like to buy a Zodiacaa ring made from Handcrafted from 14-karat solid gold or white gold we can create it for you. At Zodiacaa we believe in honest luxury. Your bespoke jewelry will be made in the US using the finest Fairtrade metals and gemstones from responsible sources. People are very important to us, from the miner of the gold to the recipient of the jewellery. Our personal touch ensures full traceability on our materials and the highest of standards of design for your unique piece Zodiacaa piece. In your email please specify the material and color of the ring including your exact ring size. Please note all custom orders are final sale. Email firstname.lastname@example.org for more information with "custom order' in subject line.
DO YOU HAVE A PHONE NUMBER FOR CONTACT?
Unfortunately we don't offer customer service support over the phone at this time. We will respond to all emails within 24 hours.